Below are answers to the most frequently asked questions. If there is no answer for you question please contact us and we will do our very best to answer any farther equiries you may have.
- How much do you charge for cleaning?
- Are your cleaners insured?
- What will you clean in my house?
- What areas do you cover?
- Do you work Nights / Weekends / Holidays, etc?
- Is there any quality quarantee?
- Do I have to be home when cleaning staff comes?
- Is there anything I have to do prior to cleaning?
- Do you provide cleaning supplies?
- Do I need to sign any contract?
- Do you do window cleaning?
HOW MUCH DO YOU CHARGE FOR CLEANING?
We find every house is unique and requires specific care. Therefore, we can not give exact price of what your clean will cost without inspecting the property, and geting familiar with your needs first. We do estimate our prices on the basis of the time we will need to clean the property, bearing in mind our hourly rate of £12. There are no hidden costs, and the price is known prior to the cleaning.
ARE YOUR CLEANERS INSURED?
All our cleaners have a valid Public Liability cover for 1 milion pounds. That covers us same as you for any accidental damages and looses.
WHAT WILL YOU CLEAN IN MY HOUSE?
Our standard regular cleans include vacuuming, dusting, polishing, mopping hard floors, cleaning kitchen and bathrooms. Hovewer, we are very flexible, and we can easily adjust the range of services to your own requirements. Tell us your needs prior to the cleaning, and we will do our best to fulfill your expectations.
WHAT AREAS DO YOU COVER?
We cover Spalding, Bourne, Crowland and neighbouring villages, that includes Pinchbeck, Weston, Moulton, Deeping St. Nicholas, Cowbit, Market Deeping and more. If you are not sure whether you live in area covered by our cleaning company, simply ask by contacting us using one of the available options.
DO YOU WORK NIGHTS, HOLIDAYS, WEEKENDS, ETC.?
We do not work nights at any circumstances. Although we do work at the weekends and holidays. If you are not sure whether we can pop in on the day you are in need, simply ask, and we will dispel any doubts.
IS THERE ANY QUALITY GUARANTEE?
We offer professional, dedicated, quality guaranteed service. However, if you are not completely satisfied with any job undergone, or our cleaners oversight something, let us know within 24 hours and our cleaning team will come back to do free of charge re-cleaning of the missed spot.
DO I HAVE TO BE HOME WHEN CLEANING STAFF COMES?
We pop in so you can pop out. There is no need you to stay home, while you could enjoy your day playing golf or hanging out with your friends. We can make arrangements with you to ensure our cleaning team have an access to your property on the day of clean. However, for your peace of mind you are always welcome to stay home for the time of the cleaning. In both cases, it would be convenient and much appreciated if you are home at the time the service you have booked finishes, so you can inspect our work and retrieve your keys.
IS THERE ANYTHING I HAVE TO DO PRIOR TO CLEANING?
There is nothing you have to do before cleaning. Although the price for a service is based on the time we need to clean your house, so we find it beneficial for our clients to pick all the toys up off the floor and move all the uncecessary items away, so it will take less to performe the job.
DO YOU PROVIDE CLEANING SUPPLIES?
Yes, we do provide own cleaning products and equipment. Nevertheless we understand every customer is different and every house needs special care, therefore if there is anything you would like us to not use or you have your own already tested and trusted cleaning supplies, just let us know and we will be more thank happy to follow your instructions.
DO I NEED TO SIGN ANY CONTRACT?
No, with us you receive cleaning services free of any obligations. There is no contract needed. You can ask for a cleaner anytime you need, and pay only for the job undergone. There are no cancelation fees, no catches, no little prints. Cleaners are only for your request.
DO YOU DO WINDOW CLEANING?
Yes, we do inside and outside window cleaning. Using traditional method we can guarantee no smears, and waterstains on your windows. However, mistakes happen, and if you are not completly satisfied with service received, give us a call within 24 hours, and we will come back to clean your windows one more time.